Shipping policy





Delivery within the UAE: 
  • Orders received after the 4pm cut-off time, will be processed the following day and delivered the day after, except on Sundays. 
  • We do not operate on Sundays. All next day delivery orders placed on Sunday will be processed on Monday and delivered on Tuesday. Same day delivery orders placed on Sunday will be processed and delivered on Monday.
  • Public Holidays: All orders received on a Public Holiday, will be processed the following business day.
  • Cash on delivery orders: We will contact you to confirm your order ahead of processing the shipment. If we cannot reach you, your order will be cancelled within 24 hours.
  • Shipment tracking: You will receive an email once your order has been picked up from our warehouse. 
  • Non-availability on delivery: Our delivery partners will attempt to deliver the shipment 3 times before it is returned back to our warehouse. Please make sure to provide your mobile number and to leave us any special requests in the comments section, while placing your order.
  • ID required on delivery: We, or our delivery partners, may at our sole discretion require you to present your Emirates ID on delivery, for verification purposes. 

 

Shipping to GCC Countries: 

  • The standard processing and shipping time for international orders is 1-2 business days.
  • Payments: We only accept pre-paid shipping to the GCC. Cash on delivery payment is not available. 
  • VAT and Custom Duties: VAT and Custom Duties are to be borne by the receiver, according to the local tariffs and are paid to the shipping provider. 
  • Public Holidays: All orders received during UAE Public Holidays will be processed the following business day.
  • Shipment tracking: You will receive an email with tracking details, once your order has shipped. 
  • Non-availability on delivery: Our delivery partners will attempt to deliver the shipment 3 times before it is returned back to our warehouse. Please make sure to provide your mobile number and to leave us any special requests in the comments section, while placing your order.
  • ID required on delivery: We, or our delivery partners, may at our sole discretion require you to present a valid ID on delivery, for verification purposes.