Privacy policy

  

PRIVACY AND COOKIE POLICY

This Privacy and Cookie Policy applies to information collected and processed via the www.gentlmn.com website (the “Website”) and associated Website customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. The Website is owned and operated by Collective Trading FZE as GENTLMN (from here on referred to as ‘we’, ‘our’, ‘us’). Collective Trading FZE is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 1774 and registered at PO Box 71805, Dubai, United Arab Emirates.

 

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

  1. Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, gift recipient details and personal shopping preferences

  2. Website statistical information such as: your location, the URL you use to access the Website, browser or device type, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on

  3. Transactional information such as: Orders you placed, items you purchased, date and time of Order as well as Orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items

  4. Information from third parties such as: couriers and payment providers

  5. Information you supply to us via online or offline surveys, competitions or product registration

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, or sold by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.

Where you provide the information of a third party to us, you are confirming that you have their consent to do so.

 

HOW WE WILL USE YOUR INFORMATION

We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information for the following purposes:
  1. For any purpose associated with the processing or fulfillment of your Order or to provide any service you request from us
  2. To verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection
  3. To assist you with your customer service queries or provide information you have requested
  4. To manage your account
  5. To provide you with a personalized or improved shopping experience
  6. For analytical or statistical purposes
  7. For marketing purposes including communicating promotional information about us, our partners and our websites, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications
  8. To improve our service offering or Website
  9. To combine it with information we already hold lawfully through other sources
  10. To protect our rights, safety or the safety of others including for fraud prevention
  11. For any purpose required by law or regulation

 

COOKIES

Our Website uses first party cookies (very small files that are sent by us to your computer or other access device) and other similar technologies which we can access when you visit our Website in the future. We may also use third party cookies. 

There are five types of cookies: 

Website Functionality Cookies

These cookies enable you to browse the Website and use our features such as shopping baskets. 

Website Analytics Cookies

We use these cookies to measure and analyze how our customers use the Website. This allows us to continuously improve our Website and your shopping experience.

Customer Preference Cookies

When browsing or shopping online, the Website will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

Third-Party Service Provider Cookies

We may work with third party companies whom we authorize to place third-party cookies, web beacons, or similar technologies for storing information on the Website. These service providers help us to provide you with a better, faster, and safer experience. These service providers may use these technologies in the ways described above and in addition may help us and you to avoid fraud.

By using our Website you agree that we and they can place these types of cookies on your device and access them whenever you visit the Website or other websites operated by us.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

  

WHO WE MAY SHARE INFORMATION WITH

We may share your information with any of the following:

  1. Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing

  2. Service providers who perform services on our behalf, such as: payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order

  3. Our professional services providers such as: legal, audit, financial and insurance advisers

  4. Any legal, regulatory, law enforcement, government or municipal bodies

  5. Any gift recipient or provider of any warranty in relation to your Order

 

INFORMATION SECURITY

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

 

YOUR INFORMATION, YOUR RIGHTS

You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us at  info@gentlmn.com and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details.

 

CHANGING YOUR PERSONAL INFORMATION ON GENTLMN

Once you change or revise your personal information on GENTLMN, we will only contact or refer to you by the newest information that you have provided. 

To change or revise any of the personal information we hold about you, just drop us an email.

 

CONDITIONS OF USE

By joining and/or using GENTLMN, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a GENTLMN account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.

 

CONTACTING US AND OPTING OUT OF CERTAIN COMMUNICATIONS

If you have any queries about our Privacy and Cookie Policy, you can contact us on +971 52 803 4433 or by emailing us at info@gentlmn.com

When you first register with us you will be able to choose whether or not to receive marketing communications from us or our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us (which may be by email, SMS or telephone), you will be given an opportunity to unsubscribe. In addition, you can change your marketing preferences at any time by contacting us as described above.

You may also request rectification of any incorrect data displayed in your online Account by contacting us or in certain cases, you may be able to directly amend certain information online.